Overview

eHelpdesk provides a simple and intuitive way for your teams to easily manage and solve problems for your customers.

Your customers can use eHelpdesk to submit requests, communicate directly with a support engineer to solve their problems through comments or find quick solutions through available articles that are also integrated. integrated on Microsoft Teams.

If you're in eHelpdesk Tenant Admin and need to configure all your tenant information, check out the following topics for resources:

Managing Roles, Groups and Account
Managing Account
Global Settings

If you're in Support Manager and need to manage all your customer information and work with your team, check out the following topics for resources:

Manage your support team
Manage all accounts
Ticket management
Report Management
Knowledge base management
Communicating with teams or customers

If you're in Support Engineer and need to solve the issue of your customer information, check out the following topics for resources:

My Dashboard
Resolved a ticket
Create an article
Communicating with customers